AEA Refund / Cancellation Policies
In-Person Workshops and Conferences Cancellation / Transfer Policy
Refunds/Transfer are not permitted within 14 days of event start date. All requests must be submitted in writing direct to AEA. Refunds will be subject to a 25% Cancellation Fee or a $25.00 Transfer Fee. The remaining balance of registration fees (membership/materials excluded) paid will be available for you to use for any AEA/ATRI Educational Event (In-Person on location, Virtually Live through Zoom or Recordings, AEA/ATRI specific Online Education) within 6 months of the transfer date.
Virtually Live Workshops and Conference Refund / Transfer Policy
All Virtually Live Workshop or Conference Registration Fees are non-refundable but transfers are permitted. Transfer must be received at least 7 days prior to scheduled workshop or conference start date. All Transfer Requests must be emailed to info@aeawave.org and must include all your details, confirmation number and must be sent from the email address you used to register for the specific event.
Should it be necessary for AEA to cancel a virtual workshop or event, all registrants will be notified by email or phone and will be given the opportunity to transfer to another virtual event or issued a refund for fees paid excluding membership fees, Online prep Course, manuals and or examination fees that may have been bundled into your purchase.
Cancel Policy-AEA Online Education & Training
By purchasing this course, you understand there are no refunds issued. AEA Online Education & Training Programs initiated through our online delivery methods that are accessed, initiated or started and/or course content, quizzes and or any and all materials viewed and or downloaded are non-refundable. If you purchase a product in error and do not access, initialize, view or download any and all content, you may request a refund for credit on another AEA Online Ed or In-Person purchase within 5 days of purchase.
AEA, AFAP/AFEP, ATRI, Ai Chi Examinations:
All Examination cancellations must be submitted in writing/email and received within 30 days of purchase of examination. Exam cancellations will incur a cancel processing fee on exam only purchases of $35 and credit card merchant fees. No refund will be issued if the examination was initiated or attempted or incomplete without due and viable reason or cause. (*If the exam fees were included in a bundle purchase package, the exam fees discounted price will be refunded.)
Membership & Certification Renewal Dues
Due to the nature of Membership, new and renewals, and Certification or Program Leader Renewals, these items are non-refundable as they are self-elected affiliations and participations of the aquatic fitness professional.
AKWA Shop
If your purchase is defective, you may return it in its original condition within 30 days of receipt. We will exchange the item at our discretion (less shipping and handling). To return or exchange an item, the product must be in its original packaging and have all of the contents that were shipped from our office. Please allow 7-14 business days to process your exchange. If an exchange is needed sooner, please contact us for other options.
For additional assistance please email info@aeawave.org or call AEA at (912) 289-3559.